About Virtus Strategy

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Virtus Strategy is a boutique consultancy specializing in customer experience strategy, operational excellence, and leadership coaching. We help organizations deliver exceptional customer outcomes through optimized internal processes and capable leadership. Our integrated approach recognizes that great customer experiences are built on efficient operations and empowered teams. 

We bring 20+ years of experince from S&P 500 companies in customer experience, operations management, and people development. We look at data, provide roadmap, set up clear and actionable KPIs to help you understand the value that is created with our projects. 

Outside-in meets inside-out. 

We bridge the gap between what customers need and how organizations deliver, while building the leadership capability to sustain both. Most consultancies focus on one or the other - we connect them for lasting transformation. 

The Virtus Advantage

We don't just redesign customer journeys - we fix the internal processes, systems, and workflows that enable them. 

We don't just optimize operations - we ensure they serve customer needs. And we develop your leaders to maintain excellence long after we're gone.

What we are not: 

❌ The Jargon-Spewing Consultant — We speak human. No corporate BS, no empty LinkedIn thought-leader speak, no frameworks for the sake of frameworks.

❌ The Non-Challenging Yes-Person — We are here to challenge, to push, to tell the truth even when it's uncomfortable.

❌ The Extractive Consultant — We are not here to take the money and run. We transfer knowledge, build capability, and leave organizations stronger than we found them.